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Every order is handled by a real person. Most messages get an answer within one business day — usually much faster.
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Common questions
How long does delivery take?
Orders ship from our fulfilment centre and typically arrive in 7–14 business days. Liquids may require an additional customs clearance step, which is shown on your tracking page.
My tracking hasn't moved
Carrier scans can pause for a few days in transit hubs. Check your tracking page for the live stage — if it hasn't moved in 10 days, message us and we'll act.
Can I get a refund?
Yes. Every order is covered by our 90-day money-back guarantee. Start it on the refund page — no questions, no arguing.