Contact Us
Last updated: November 4, 2026
Our support desk is staffed by people, not bots. Every message receives a reply within one business day.
Email
[email protected] — include your order number or waybill number so we can pull the record immediately.
Order tracking
TransNorth tracking portal — live scans from origin pickup through final-mile delivery.
Refunds and returns
Self-service returns desk — instant protocol reference and no need to ship the bottle back.
Response times
- General questions: within 1 business day.
- Shipping investigation: carrier case opened the same business day.
- Refund requests: acknowledged instantly, processed within 2 business days.
Before opening a dispute with your card issuer, please give our support desk a chance to resolve it — in nearly every case we can settle it faster than a bank claim.