Shipping & Delivery

Last updated: November 4, 2026

Every HydroShield™ Pro order is packed at our North American fulfillment hub and dispatched with a fully tracked carrier service. You will receive a waybill number by email as soon as the parcel is scanned.

Processing time

Orders placed before 2:00 PM ET on a business day are packed and dispatched the same day.
Orders placed after that window, or on a weekend/holiday, leave the next business day.

Transit times

United States (contiguous): 5–9 business days standard ground.
Canada: 8–14 business days, subject to provincial customs release.
Remote or winter-restricted routes: allow 2–4 additional business days.

Liquid polymer shipments

HydroShield is a non-flammable aqueous polymer. Some carriers restrict liquid containers from air uplift; when that happens the parcel is automatically moved to a surface line-haul route, which adds transit time. If this occurs we post the reroute notice on your tracking page so you always know exactly where the parcel is.

Tracking your parcel

Use the TransNorth tracking portal with the waybill number from your confirmation email. Scans are updated through origin pickup, line-haul, customs release, regional deconsolidation and final-mile delivery.

Address accuracy

Please confirm the full street address and apartment/unit number at checkout. Parcels returned as undeliverable are re-dispatched once at no cost when a corrected address is provided within 14 days.

Winter weather, carrier volume and customs inspections can delay a parcel beyond the windows above. If your tracking has not updated for more than 7 business days, contact [email protected] with your waybill number and we will open a carrier investigation the same day.