Returns & Refunds

HydroShield™ Pro is covered by a 90-day rust-free guarantee. If the product does not perform as described on your vehicle, you are entitled to a refund.

How to request a refund

• Open the self-service returns desk and enter the email used at checkout.
• You will receive a protocol reference (format REF-XXXXXX) immediately on screen and by email.
• No physical return of the bottle is required for orders under our guarantee window — we do not ask customers to ship liquids back.

Processing timeline

• Request acknowledged: instantly, with protocol reference.
• Approved and submitted to the payment processor: within 2 business days.
• Funds visible on your statement: typically 5–10 business days after approval, depending on your card issuer's posting cycle.

Where the refund goes

Refunds are always returned to the original payment method used at checkout. We cannot redirect a refund to a different card, bank account or wallet.

Damaged or incorrect items

If a parcel arrives leaking, crushed or with the wrong variant, contact [email protected] with photos and your waybill number. Replacements for in-transit damage are dispatched at no cost and do not require a refund request.